At WP Hockey Predictor, we want every fan to have a great experience. Our passes are designed to give you access to premium NHL picks, daily articles, and a clean, distraction-free prediction tool — no banner ads, no pop-ups, just pure hockey analytics. Here’s how we handle refunds fairly and transparently.
This policy applies to purchases made on our website. For purchases made through the iOS app, please see the iOS In-App Purchases section below.
The Ground Rules
Important: WP Hockey Predictor is a probability-based prediction tool, not a crystal ball. Our win probabilities are generated using advanced analytics (Corsi, expected goals, goalie performance, and more), but no model can guarantee the outcome of any NHL game. Refunds are not issued based on the accuracy of any prediction or pick. Hockey is unpredictable — that’s what makes it great.
Day passes are one-time payments. Monthly plans (Monthly Pass and Picks Monthly) are auto-renewing subscriptions that you can cancel anytime from your Stripe account.
Day Pass ($2.99 CAD)
Unlimited predictions, ad-free experience, and goalscorer picks until 3:00 AM ET. One-time payment.
- Site downtime: If our site experiences significant downtime (6 or more hours) during your pass period, you are entitled to a full refund. We take uptime seriously and monitor our systems around the clock.
- Accidental purchase: Grabbed a pass by mistake? Contact us within 15 minutes of purchase for a full refund — no questions asked.
Monthly Pass ($9.99 CAD/month)
Unlimited predictions, ad-free experience, and daily articles via email. Auto-renews monthly.
- Cancellation: You can cancel your subscription anytime through the Stripe Customer Portal. Your access continues until the end of the current billing period.
- Extended outage: If the site experiences a cumulative outage of 24 hours or more within a billing period, you are entitled to a prorated refund for the downtime.
- Accidental purchase: Contact us within 15 minutes for a full refund — no questions asked.
- No partial refunds: Refunds are not issued for unused portions of the current billing period after cancellation.
Picks Day ($4.99 CAD)
Everything in Day Pass plus all WP Auto Picks for the day and optional email alerts, until 3:00 AM ET. One-time payment.
- Site downtime: If our site experiences significant downtime (6 or more hours) during your pass period, you are entitled to a full refund.
- No picks generated: If no WP Auto Picks were generated during your pass period due to a system error on our end (not because there were no NHL games scheduled), you are entitled to a full refund.
- Accidental purchase: Contact us within 15 minutes of purchase for a full refund — no questions asked.
Picks Monthly ($14.99 CAD/month)
Everything in Monthly Pass plus all WP Auto Picks daily, optional email alerts, and daily articles via email. Auto-renews monthly.
- Cancellation: You can cancel your subscription anytime through the Stripe Customer Portal. Your access continues until the end of the current billing period.
- Extended outage: If the site experiences a cumulative outage of 24 hours or more within a billing period, you are entitled to a prorated refund for the downtime.
- No picks generated: If WP Auto Picks were consistently not generated over multiple game days due to a system error on our end, you are entitled to a prorated refund for the affected days.
- Accidental purchase: Contact us within 15 minutes for a full refund.
- No partial refunds: Refunds are not issued for unused portions of the current billing period after cancellation.
iOS In-App Purchases
If you purchased a pass through the WP Hockey Predictor iOS app, your payment was processed by Apple, not by us directly. The following applies:
- Refund requests: All refund requests for iOS in-app purchases must be submitted directly to Apple. WP Hockey Predictor cannot process refunds for purchases made through the App Store.
- How to request a refund from Apple: Visit reportaproblem.apple.com, sign in with your Apple ID, find the purchase, and select “Request a Refund.”
- Apple’s refund policy applies: Apple reviews all refund requests at their discretion. For more details, see Apple’s support page on refunds.
- Service issues: If you experience site downtime or picks not generating during your pass period (as described above), please contact us at [email protected]. We can provide documentation to support your refund request with Apple.
Note: Your account and pass access are shared between the website and iOS app. If you receive a refund from Apple, your pass access will be revoked on both platforms.
Billing Errors
If you were charged incorrectly, charged twice, or experienced any other billing error, we will always make it right. Reach out and we’ll correct the issue promptly — no overtime needed on this one.
How Refunds Work
- All refunds are returned to your original payment method.
- Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
- We process payments through Stripe, a PCI-compliant payment processor. WP Hockey Predictor never stores your credit card information.
How to Request a Refund
Send us an email at [email protected] with your email address used at checkout and a brief description of the issue. We aim to respond within 24 hours.
Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check back periodically.