Refund Policy

Last updated: October 8, 2026

At WP Hockey Predictor, we want every fan to have a great experience. Our passes are designed to give you access to premium NHL picks, daily articles, and a clean, distraction-free prediction tool — no banner ads, no pop-ups, just pure hockey analytics. Here’s how we handle refunds fairly and transparently.

This policy applies to purchases made on our website. For purchases made through the iOS app, please see the iOS In-App Purchases section below.

Mandatory rights: Nothing in these Terms limits a right, warranty, remedy, cancellation/refund entitlement or court/regulator access that applicable law does not allow us to exclude. This qualification applies to the disclaimers, liability limits and governing-law provisions below. Any required notice or consent for a material change will be provided; posting a new version alone does not replace it.

Billing provider matters: The website refund benefits below apply to website purchases. Apple-billed purchases use Apple's refund process and applicable consumer law. Cancelling a subscription stops future renewal under that provider's terms; it is distinct from requesting a refund. Account/app deletion and unsubscribing from alerts do not cancel Apple or Stripe billing.

Day-pass access normally ends at the next 3:00 AM Eastern cutoff shown at purchase, not 24 hours later. Monthly subscriptions renew by billing period unless cancelled. Separately offered one-time plans expire as shown at checkout; WP All-Access website checkout is a one-time 30-day pass, not an Apple monthly subscription. Contact support about a plan not listed below; statutory rights always apply.

The Ground Rules

      Important: WP Hockey Predictor is a probability-based prediction tool, not a crystal ball. Our win probabilities are generated using advanced analytics (Corsi, expected goals, goalie performance, and more), but no model can guarantee the outcome of any NHL game. A losing prediction alone does not qualify for a discretionary refund; this does not exclude remedies for a defective or misdescribed service under applicable law. Hockey is unpredictable — that’s what makes it great.
    

Day passes are one-time payments. Monthly plans (Monthly Pass and Picks Monthly) are auto-renewing subscriptions that you can cancel anytime from your Stripe account.

Day Pass ($2.99 CAD)

Unlimited predictions, ad-free experience, and goalscorer picks until 3:00 AM ET. One-time payment.

Site downtime: If our site experiences significant downtime (6 or more hours) during your pass period, you are entitled to a full refund. We take uptime seriously and monitor our systems around the clock.
Accidental purchase: Grabbed a pass by mistake? Contact us within 15 minutes of purchase for a full refund — no questions asked.

Monthly Pass ($9.99 CAD/month)

Unlimited predictions, ad-free experience, and daily articles via email. Auto-renews monthly.

Cancellation: You can cancel your subscription anytime through the Stripe Customer Portal. Your access continues until the end of the current billing period.
Extended outage: If the site experiences a cumulative outage of 24 hours or more within a billing period, you are entitled to a prorated refund for the downtime.
Accidental purchase: Contact us within 15 minutes for a full refund — no questions asked.
No partial refunds: Except where applicable law or another provision of this policy requires a refund, cancellation alone does not create a partial refund for unused time.

Picks Day ($4.99 CAD)

Everything in Day Pass plus all WP Auto Picks for the day and optional email alerts, until 3:00 AM ET. One-time payment.

Site downtime: If our site experiences significant downtime (6 or more hours) during your pass period, you are entitled to a full refund.
No picks generated: If no WP Auto Picks were generated during your pass period due to a system error on our end (not because there were no NHL games scheduled), you are entitled to a full refund.
Accidental purchase: Contact us within 15 minutes of purchase for a full refund — no questions asked.

Picks Monthly ($14.99 CAD/month)

Everything in Monthly Pass plus all WP Auto Picks daily, optional email alerts, and daily articles via email. Auto-renews monthly.

Cancellation: You can cancel your subscription anytime through the Stripe Customer Portal. Your access continues until the end of the current billing period.
Extended outage: If the site experiences a cumulative outage of 24 hours or more within a billing period, you are entitled to a prorated refund for the downtime.
No picks generated: If WP Auto Picks were consistently not generated over multiple game days due to a system error on our end, you are entitled to a prorated refund for the affected days.
Accidental purchase: Contact us within 15 minutes for a full refund.
No partial refunds: Except where applicable law or another provision of this policy requires a refund, cancellation alone does not create a partial refund for unused time.

iOS In-App Purchases

If you purchased a pass through the WP Hockey Predictor iOS app, your payment was processed by Apple, not by us directly. The following applies:

Refund requests: All refund requests for iOS in-app purchases must be submitted directly to Apple. WP Hockey Predictor cannot process refunds for purchases made through the App Store.
How to request a refund from Apple: Visit reportaproblem.apple.com, sign in with your Apple ID, find the purchase, and select “Request a Refund.”
Apple’s refund policy applies: Apple reviews eligibility under its purchase terms and applicable consumer law. For more details, see Apple’s support page on refunds.
Service issues: If you experience site downtime or picks not generating during your pass period (as described above), please contact us at [email protected]. We can provide documentation to support your refund request with Apple.

      Note: Your account and pass access are shared between the website and iOS app. A refunded or revoked purchase may cease to provide access on either platform. Separate valid purchases remain subject to their own entitlements.
    

Billing Errors

If you were charged incorrectly, charged twice, or experienced any other billing error, we will always make it right. Reach out and we’ll correct the issue promptly — no overtime needed on this one.

How Refunds Work

All refunds are returned to your original payment method.
Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
We process payments through Stripe, a PCI-compliant payment processor. WP Hockey Predictor never stores your credit card information.

How to Request a Refund

Send us an email at [email protected] with your email address used at checkout and a brief description of the issue. We aim to respond within 24 hours.

Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check back periodically.